Terms and Conditions

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1. THE TERMS

1.1 These are the terms and conditions on which we supply products to you.

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 These conditions shall apply to all contracts unless expressly varied in writing by us.

1.4 We reserve the right to update our terms from time to time in line with our legal and commercial obligations.

1.5  Whilst working on projects with us, Iconic Habitat; you must apply all of the terms and  regulations to ensure the clients privacy and protection you will also have to sign a Client Protection Non-Disclosure Agreement.

1.6 No one has the right to advertise or use our company name unless you have a contracted position within our organisation.

2.1 Payment of deposit by you, writing confirmation or signing a purchase order is deemed to be acceptance of the contract.

2.2 If we are unable to accept your order, we will inform you in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

2.3 You acknowledge that you did not rely on any statement, oral warranty, promise or representation made or given by or on behalf of us which is not set out in these terms and the purchase order.

2.4 Any samples, images, drawings, descriptive matter, or advertising produced by us and any descriptions or illustrations contained in our catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.

                                                                    Bespoke Orders 

3 If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find useful information on how to measure in our brochure or on our website, or simply contact us no refunds will be given after production has started.

3.1 Delivery will be deemed to have been affected when the Goods are delivered to your premises or such other location as set out in the order or as agreed with you before delivery or if you are due to collect the Goods, then when the Goods are collected from our premises or other agreed collection point. 

                                                                    Delivery Dates

4 We will endeavour to stick to all delivery timeframes where this is not possible we will keep you well informed.

4.1 It is your responsibility to ensure items purchased can fit through internal and external access points including and passages, stairwells, landings and doorways on the way to the destination room. We hold no responsibility for items not fitting in the premises and any rework or restocking fees will be payable by you prior to final delivery. 

4.2 If we are unable, for whatever reason, to deliver the goods on the confirmed delivery date, we reserve the right to charge you further for any subsequent deliveries. 

4.3 If you fail to take delivery of the Goods when the Goods are ready for delivery or collection for any reason, we will be entitled to charge you a reasonable additional charge, including for storage, insurance and redelivery. 

4.4 If, despite our reasonable efforts, 10 Business Days after the day on which we notified you that the Goods were ready for delivery and you have not taken delivery of them, we may (without prejudice to our rights against you) resell or otherwise dispose of part of all of the Goods. 

4.5 If you wish to reschedule your delivery date and time, you must do so by writing to us at least 48 hours prior to the scheduled delivery time and date. Notification by telephone is not acceptable. 

                                                           Inspection & Acceptance.

5 Upon delivery or collection, you must sign the delivery/collection note. It is your responsibility to check the items to ensure the goods delivered or collected are as ordered, the correct quantity and that they are of satisfactory quality. 

5.1 By signing this agreement, you consent to our delivery team taking images of the delivered items to ensure delivery and installation has been completed successfully. 

5.2 These images will be subject to our Privacy Policy (see clause 13.1) and will only be stored securely for the purpose intended. The images will not be shared or distributed to any third party. You have a right to access this data, and if you wish to do so please email customerservices@iconichabitat.uk 

5.3 Subject to Clause 10.4, in the event of any discrepancy whatsoever, you must notify us immediately and within 48 hours upon delivery or collection by writing the discrepancy on the delivery/collection note. Unfortunately writing “unexamined” or “unchecked” will not be acceptable. If the item is damaged, please retain the packaging. All claims for loss or damage must be made before the end of the next working day. 

5.4 You must at your own cost return the items that are subject to any discrepancies. Following inspection by our quality control team, if we are satisfied that there are discrepancies, then we will reimburse you for the costs you incurred in returning the items back. 

                                                                         Title & Risk

6 Where Financial applications have been made to acquire items,.  You own a product once we have received payment in full. You will then be the owner of the products, you shall not sell the products or part with possession of the products. We may, for purposes of recovery, enter any premises where the products are stored to recover them. 

6.1 The risk in the product shall pass to you on completion of delivery.

6.2 Title to the product shall not pass to you until we have received payment in full (in cash or cleared funds) for: (a) The product; and (b) Any other product or service that we have supplied to you in respect of which payment has become due. 

                                                                 Our Rights To End The Contract

7 We may end the contract for a product at any time if:

(a) you do not make any payment to us when it is due, and you still do not make payment within seven (7) days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your full name, email, contact number and address;

(c) you do not, within 10 business days, allow us to deliver the products to you or collect them from us;

(d) you do not, within 10 business days, allow us access to your premises to supply the services

                                                                                       Further Advice

8 We reserve the right to reject any fabric supplied by you, if deemed to be unsuitable for production. It is your responsibility to provide the agreed quantity of satisfactory quality required. 

8.1 Any excess fabric from your order will be deposed of without notice. Please check your order to confirm correct quantity (even with our recommendation, it is your responsibility to check for yourself). 

8.2 Some fabrics (such as silks and velvets) and leathers can be marked by the slightest touch also known as pressure marks. Pressure marking is considered a natural characteristic of any piled fabric. In addition, all our furniture is handmade, the handling of fabric is unavoidable and therefore the we cannot accept any responsibility or liability for the condition of these fabrics when used during manufacture. 

8.3 As leather is a natural product, some of the hides may show natural marks or scars. Depending on the supplier, variation on both texture and colour may occur different from the samples you look at. We cannot be held responsible for such markings that are visible on the final product. Sizes of hides may vary due to the nature of the product, this may result in additional costs, advisable on receipt of purchase from the supplier. If you have order a suite we will ensure you have the closes match.

8.4 Product specifications will vary from range to range as reflected in the design and price; however, all our Products are manufactured to the same high-quality standards.